At Muskao, every product is carefully curated and checked for quality before it reaches you. To maintain this standard and ensure fair pricing, we follow a strict No Return & No Exchange Policy.
Please read the details below before placing an order.
📌 No Return Policy
We do not accept returns for any products once the order is delivered.
This includes:
- Change of mind
- Wrong product ordered by the customer
- Colour or size preference changes
- Personal dislike of the product
📌 No Exchange Policy
We do not offer exchanges for:
- Size changes
- Colour changes
- Style changes
Please review all product details carefully before checkout.
📌 Exceptions (Only if applicable)
An exchange/replacement may be provided only if:
- You receive a damaged product
- You receive a wrong item that you did not order
In such cases, you must notify us within 24–48 hours of delivery with:
- Order ID
- Clear photos or video of the product
- Unboxing video (mandatory for damage claims)
Without proper proof, we will not be able to process the issue.
📌 Order Cancellations
Orders cannot be cancelled once they are processed or shipped.
📌 Important Note
By placing an order on muskao.com, you agree to our No Return & No Exchange Policy.